Refund policy

Last Updated: November 6, 2026

At Modlina, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy before requesting a return.

1. Return Period

We accept return requests within 30 days of the delivery date. To be eligible for a return, you must contact us within this period and receive return authorization before sending the item back.

2. Return Eligibility

To qualify for a return, items should meet the following conditions:

  • Be unused and in their original condition.

  • Be returned with original packaging, accessories, and included components whenever possible.

  • Show no damage caused by improper use, handling, or assembly.

  • Include proof of purchase or a valid order number.

Furniture that has been significantly used, modified, or damaged after delivery may not qualify for a return.

3. How to Request a Return

To start a return, please email us at info@modlina.us with the following information:

  • Your order number.

  • Your name and contact information.

  • The reason for the return.

  • Photos of the item, if it is damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions if it is approved. Please do not ship any item back before receiving authorization from us.

4. Return Shipping Costs

For returns due to a change of mind or personal preference, customers are responsible for the return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us. After reviewing the issue, Modlina will cover reasonable return shipping costs when the return is approved.

Original shipping fees may be non-refundable unless otherwise required by applicable law.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.

Please provide your order number and clear photos showing the issue. We will review the information and work with you to arrange an appropriate solution, such as a replacement, return, or refund.

6. Refund Process

Once your returned item is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

7. Exchanges

If you need a different item, please contact our customer service team. Exchanges are subject to product availability and approval.

8. Contact Information

If you have any questions about returns or refunds, please contact us:

Store Name: Modlina
Email: info@modlina.us
Phone: +1 (706) 897-2551
Address: 2 Jones St, Blairsville, GA 30512-3540, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)