Last Updated: November 6, 2026
At Modlina, we understand that plans may change after placing an order. We aim to make the cancellation process as clear and convenient as possible. Please review the following policy before submitting a cancellation request.
1. Order Cancellation Requests
You may request to cancel your order before it has been processed for shipment.
If you wish to cancel an order, please contact us as soon as possible with your order number and relevant details. We will review your request and confirm whether cancellation is possible.
2. Orders Already Processed or Shipped
Once an order has been processed, packed, or handed over to the shipping carrier, cancellation may no longer be possible.
If your order has already shipped, you may need to receive the item and submit a return request in accordance with our Return & Refund Policy.
3. How to Request a Cancellation
To request an order cancellation, please email us with the following information:
-
Your order number.
-
Your full name.
-
The email address used when placing the order.
-
The reason for cancellation.
Our customer service team will review your request and notify you of the cancellation status.
4. Refunds for Canceled Orders
If your cancellation request is approved before shipment, the payment will be refunded to the original payment method.
Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
5. Order Changes
If you need to change your shipping address, contact details, or product selection, please contact us before your order is processed for shipment.
We will do our best to accommodate your request, but changes cannot be guaranteed once processing has started.
6. Contact Us
If you have questions or need assistance with an order cancellation, please contact us:
Store Name: Modlina
Email: info@modlina.us
Phone: +1 (706) 897-2551
Address: 2 Jones St, Blairsville, GA 30512-3540, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)